Shipping & Delivery

All orders are shipped via CTT, Post of Portugal. Packages go Regular Mail or Registered Mail, depending on the ordered quantity and delivery destination. Orders are shipped within 1-2 days on business days from Monday to Friday with the exception of bank holidays. Estimated delivery time varies from 2 to 8 days, depending on the delivery destination. Small delay is possible on the CTT side for what Algarvesoap.com do not take responsibility.

Shipping to Continental Portugal is FREE of charge. Shipping to European Union, including Andorra, Liechtenstein, Monaco, Norway, San Marino and Switzerland is 1.45 EUR per order. Shipping to European Non-EU countries, USA, Canada, Australia, Japan, Singapore, and other countries of the world is 5.50 EUR per order.

Buyer is responsible for any fees and charges that may incur by the Customs Service of the delivery country.

Privacy & Security

Personal data that you submit to us when creating your account and shopping at Algarvesoap.com is securely stored on our server. We do not pass any of your personal or shopping information to third parties, unless it is required by law or requested by a court or state authorities.

Please be informed that we use cookies to collect some information from pages that you visit in order to enable and improve your shopping experience. Our cookies do not store any of your personal information.

Returns & Exchanges

Due to the nature of the product, all the sale are final and we cannot accept returns. Should the delivered item be defective or different from the one ordered, you have a right to return or exchange that item within two weeks (14 days) after receiving it. Product return involves full money refund except of your shipping costs, unless the reason for the return or exchange is our mistake, such as wrong or defective product. Please note that returned product must be unused, undamaged and labeled as in its original condition.

To request the product return or exchange, please, use the contact form (click here) specifying your name, e-mail, order ID, delivery address, the date of purchase. Please also give us brief information about the reason for the return or exchange.

Ordering

You will receive a confirmation e-mail with the purchase details after placing an order at Algarvesoap.com. There is no restriction on the minimum amount of ordered items.

If you face difficulties placing an order or you are looking for a deal, please, contact us here.

Pricing & Payment

All prices are in EUR and remain to be subject of Algarvesoap.com internal policy. Please note that Algarvesoap.com do not take any responsibility for changes in currency rates, or for any fees and charges applied by your bank/credit institution.

All payments and money transactions are handled by PayPal payment service on their side. PayPal is one of the most secure and largest internet payment systems. It is duly licensed as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, with registered office in L-1150 Luxembourg.

Residents in Portugal can also pay their orders by online banking or ATM by using the Multibanco reference number issued by EUPAGO LDA, online payment service provider accredited by the Bank of Portugal.